Q: Do you offer free estimates?
A: As a professional courtesy, our company offers free estimates. However, it should be understood that estimation is a process that takes time and detailed configuration in order to arrive at a fair and competitive price. Reciprocal communication is expected between our staff and our customers.
Q: Are your technicians trained and certified?
A: Education is a priority at Dry Guy Restoration. Our technicians are experienced and certified to handle the many facets of the restoration process. The main governing body that designates our certifications is the IICRC (Institute for Inspection Cleaning and Restoration).
Q: How long will it take for my carpets to dry?
A: Usual drying times are 6 to 8 hours depending upon how heavily soiled the carpets are prior to the cleaning process. High powered axial fans and grooming processes help to keep the drying time to a minimum.
Q: Do you offer green cleaning services?
A: Dry Guy Restoration attempts to never use any hazardous chemicals, like bleach or ammonia. This combination when mixed together is extremely dangerous. We are proud to offer a variety of green cleaning service options. We recognize the need to operate a responsible business and to set an example for our industry and our customers.
Q: How often should I have my rugs cleaned?
A: Regular maintenance is the key to longevity with anything. Keeping your rugs clean will help to provide a safe and healthy environment for your patrons, family and friends. Two times a year is recommended, however additional cleaning might be needed for heavily soiled carpets.
Q: Can you remove pet odor?
A: Recent technological developments have allowed technicians to combat difficult odors better than any other time in the history of our industry. Various methods like ozone treatments, hydroxyl treatments, encapsulation, and highly concentrated deodorizers are included in our line of defense against pet odors, fire odors and other protein derived odor problems.
Q: Can you remove rust spots from rugs?
A: Our technicians are highly trained and use advanced technology to remove difficult spots and stains on almost any natural or man made textiles.
Q: Can you provide restoration services after remediation is complete?
A: The remediation process encompasses the first line of a restoration project. Rapid response and quick timing are most important in many situations of loss. Once the cleaning and remediation process is complete, our knowledgeable technicians can initiate construction services if needed to help facilitate a quick recovery for our customers and clients.
Q: Can you remove odors from my car?
A: The automotive industry utilizes much of the same types of materials and technology inside of a car’s interior as you would find in household goods. Synthetic carpet, padding, plastics, vinyls and painted metal are all materials that can be cleaned and deodorized for customer satisfaction. As described above, our technicians are skilled in cutting edge technology that combat even the most difficult odors and stains.